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rant (sorry)
Sorry but there is a member of the public that I really want to do harm to. The mere sound of his voice on the phone gets my back up. It's very difficult not to snap at him, to keep a level voice and not react.
He's phoned up 4 times in a day and a bit whining that for 2 and a half years we (as a service) haven't helped him. We have tried to help the guy but we can't help somebody who won't do what's suggested to help him get on a course or if he's just not suitable for it.
And I can't help the fact that the person he wants/needs to speak to has been out of the office/in meetings. Some people expect us to be at their beck and call, to hell with everybody else's needs and actually runnning the service etc.
AGGGGGGGGGGGGGHHHHHHHHHHHHHHH!!!!!!!!!
He's phoned up 4 times in a day and a bit whining that for 2 and a half years we (as a service) haven't helped him. We have tried to help the guy but we can't help somebody who won't do what's suggested to help him get on a course or if he's just not suitable for it.
And I can't help the fact that the person he wants/needs to speak to has been out of the office/in meetings. Some people expect us to be at their beck and call, to hell with everybody else's needs and actually runnning the service etc.
AGGGGGGGGGGGGGHHHHHHHHHHHHHHH!!!!!!!!!